Frequently Asked Questions
Because you wanted to know
What areas do you service?
We provide the Best Pet Waste Removal Service to almost all of Nassau and Suffolk Counties, Long Island, New York. We service Albertson, Amityville, Aquebogue, Atlantic Beach, Babylon, Baiting Hollow, Baldwin, Baldwin Harbor, Bayport, Bayshore, Bayville, Belle Terre, Bellerose, Bellmore, Bellport, Bethpage, Blue Point, Bohemia, Brentwood, Bridgehampton, Brightwaters, Brookhaven, Brookville, Calverton, Carle Place, Cedarhurst, Center Moriches, Centereach, Centerport, Central Islip, Cold Spring Harbor, Commack, Copiague, Coram, Cove Neck, Dix Hills, East Farmingdale, East Hills , East Islip, East Marion, East Massapequa, East Meadow, East Moriches, East Northport, East Norwich, East Patchogue, East Rockaway, East Setauket, East Williston , Eastport, Eatons Neck, Elmont, Farmingdale, Farmingville, Fire Island , Flanders, Floral Park, Fort Salonga, Franklin Square, Freeport, Garden City, Glen Cove, Glen Head, Glenwood Landing, Great Neck, Great Neck Estates , Great Neck Plaza , Great River, Greenlawn, Greenport , Greenvale, Halesite, Hampton Bays, Hauppauge, Head of the Harbor, Hempstead, Hewlett, Hewlett Bay Park , Hewlett Harbor, Hewlett Neck, Hicksville, Holbrook, Huntington, Huntington Bay , Huntington Station, Inwood, Islandia, Islip , Islip Terrace, Jamesport, Jericho, Kings Park, Kings Point, Lake Grove, Lake Ronkonkoma, Lake Success, Lattingtown, Laurel, Laurel Hollow, Lawrence, Levittown, Lindenhurst, Lloyd Harbor, Locust Valley, Long Beach, Lynbrook, Malverne, Manhasset, Manhasset Hills , Manorville, Massapequa, Massapequa Park, Mastic, Mastic Beach, Manhasset, Mill Neck, Medford, Melville, Merrick, Middle Island, Mill Neck , Miller Place, Mineola, Montauk, Moriches, Mount Sinai, Muttontown, Nesconset, New Cassel, New Hyde Park, New Suffolk, Nissequogue, North Amityville, North Babylon, North Bellmore, North Great River, North Haven , North Hempstead, North Hills, North Massapequa, North Merrick, North Patchogue, North Woodmere, Northport, Oak Beach, Oakdale, Ocean Beach, Oceanside, Old Bethpage, Old Brookville, Old Field , Old Westbury, Oyster Bay, Oyster Bay Cove, Patchogue, Peconic, Plainedge, Plainview, Poquott, Port Jeff Station, Port Jefferson, Port Washington, Quogue, Remsenburg, Ridge, Riverhead, Rockville Centre, Rocky Point, Ronkonkoma, Roosevelt, Rosedale, Roslyn, Roslyn Estates, Roslyn Harbor, Roslyn Heights, Sag Harbor, Saint James, Sea Cliff, St James, Sands Point, Sayville, Sea Cliff, Seaford, Searingtown, Selden, Setauket, Shelter Island, Shelter Island, Shirley, Shoreham, Smithtown, Sound Beach , South Hempstead, South Huntington, Southampton, Southhold, Speonk, Stewart Manor, Stony Brook, Syosset, Uniondale, Upper Brookville, Valley Stream, Wading River, Wantagh, West Babylon, West Hempstead, West Hills, West Islip, West Sayville, Westbury, Westhampton Bea, Williston Park, Woodbury, Woodmere, Wyandanch, Yaphank. If your town is not on this list, give us a call anyway. We are expanding into other areas.
Do you service Commercial accounts as well as Residential accounts?
Yes! If your business or community has public areas that are host to pets, we can help keep those areas clean with our pooper scooper service. Our commercial clients include vets, homeowners associations, businesses, private schools and others. Please contact us to discuss options for Commercial pet waste removal.
How often does your company service our yard?
Most of our customers prefer pet waste removal service once a week. We also offer twice a week pooper scooper service in select parts of Long Island.
Do we work through the winter?
Yes. Dogs keep making their messes all year long, and our company continues to clean up and remove dog waste through winter.
What happens when it rains or snows?
We work in most weather, but snow or very cold weather can stop us. If there is more than about half an inch of snow, we will postpone that day's service until the next day or two, when the snow melts away. If snow stays on the ground for more than a week, but there is no new snow to cover it, we will do regular pet waste cleanups to prevent excessive accumulation.
Our company will usually work in the rain. A very heavy rainfall may stop us, though. We will most often be able to make up the work later in the week.
When a holiday falls on a regular service day, we will usually be out there the following day or prior day in some cases. Service returns to the regular day the following week.
Should I unlock my gate?
Yes. Since technicians are not to climb or jump over fences, please have your gate unlocked on your pooper scooper service day. You may provide us with a key to the lock or tell us the combination if that will be convenient for you. If you like, we will loan you a combination lock at no cost to you. If a gate is locked when we arrive and we cannot perform the pet waste service, a charge is still incurred. We will be out the next week and remove the double pet waste accumulation.
Can you work with our dog in the yard?
In most cases, yes. We get along well with dogs; however, there are some cases when a dog will not let our worker into the yard to perform pooper scooper services. If you know that your dog is not good with strangers, or it becomes apparent that your dog will not allow us to clean the yard, then we ask that you restrain or confine the dog. We don't want to take any unnecessary risks with your dog or our employees.
How do I pay you and can I pay with a credit card?
If you prefer to pay by credit card, contact us and we will charge your card each month. One less bill to worry about! We will send an invoice in the mail at the end of each month for the next month's pooper scooper service. Payment is due the first week of each month!
Are there any contracts I have to sign?
No. We can start and stop your service over the phone. We do not require contracts, there is no minimum service period, and there is no advance notice required to cancel service. Try out a clean and healthy yard for a few months and we assure you that you will be hooked! We also offer a contract with advance payment in full at a discount!
Is there an extra charge for the first time?
There is an extra charge for the first time service due to accumulated pet waste over time. If the yard has been cleaned within the last 2 weeks then we can waive the initial cleanup fee.
Is it possible to get a one-time only service?
Sure! One-time-only, or short-term pooper scooper service may be easily arranged.
What does your company mean by "SATISFACTION GUARANTEED"?
We promise that you will get pet waste removal service you are happy with or you don't have to pay for it! We know our business depends on doing excellent work, and it's the quality of our service on which we stake our success. We're working very hard to make our name mean reliable, high-quality pooper scooper service. We strive to provide perfect service, but if there is ever a time when our service is not completely satisfactory, please let us know right away. We will make it right, either by coming back to re-clean the yard the same day or the next day, or by crediting your account so you won't be charged.
THANK YOU FOR YOUR DOG'S "BUSINESS"!